Customer services

Our customer service qualifications develop the skills and knowledge you need to provide excellent customer service. These can be applied to hundreds of job roles across different industries – which is great if you’re still undecided about your future career.

A good level of customer service is essential for anyone working in a customer-facing role. You need the skills to be able to make customer’s feel valued, deal with requests and handle complaints.

Some of the Key skills involved in customer service are:

  • Excellent customer service skills
  • The ability to handle and resolve difficult situations
  • IT and administration skills
  • Accuracy and attention to detail

Entry Requirements

  • There are no set requirements, but you’ll need a good level of general education. GCSEs in English, maths and ICT may be useful.
  • Experience or a qualification in customer service or contact centre operations could also help.
  • You could get into this job through an apprenticeship.

What you'll Do

You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.

Your day-to-day activities may include:

  • answering customers’ questions by phone, email, webchat or face-to-face
  • giving quotations and checking product availability
  • selling and taking payment
  • handling complaints or passing them to a manager
  • entering customer information onto a computer database
  • tracking orders and giving refunds

SALARY

Starting

£12,500

Experienced

Up to £18,000

HIGHLY Experienced

£20,000 to £30,000

Working hours, patterns and environment

You’ll usually work 37 to 40 hours a week, which may include evening and weekend shifts.

You could work in an office or on a customer service desk. You’ll spend a lot of your time on the phone and using a computer.

You may need to wear a uniform.

Career path & progression

With experience, you could progress to team leader or customer services manager.

You could also move into sales or account handling.

Customer Service Apprenticeships:

The Link Academy offer a range of customer service qualifications which can be carried out here in the academy or in your workplace and includes a range of blended online resources.

CourseQualificationLevelDurationPart/Full TimeApplication ProcedureCost
L2 Customer Service apprenticeshipCustomer Service Practitioner Level 2 Apprenticeship
Maths and English or equivalent L2 Diploma in Customer Service
212 MonthsEmployed 30 – 40 hours per week with a commitment to do 20% off the job trainingDirect application referral via Careers or EmployerApprenticeship - ESFA or Levy funded
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L3 Customer Service apprenticeshipCustomer service specialist apprenticeship and Level 3 Diploma in Customer Service

312 MonthsEmployed 30 – 40 hours per week with a commitment to do 20% off the job trainingDirect application referral via Careers or EmployerApprenticeship - ESFA or Levy funded
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